I was so worried I called the BPI hotline. The customer service representative told me that my account has been automatically closed because the balance turned zero due to the charges during the end of the month. I was so shocked and didn't know what to do since it was the first time. Yeah, I remember my previous balance was less than 100. I didn't expect it to happen because I usually withdraw all the money I earned for some reason.
The next thing I did was contact the Upwork customer service for my concern. I contacted them last August 1, 2016. The agent told me that once I initiate a withdrawal in Upwork the funds are sent to the payment method on file. If there are any issues with my bank account the funds are returned to Upwork after 8 business days. He suggested that I allow 8 business days for this withdrawn funds to be credited back into my Upwork account.
I waited with some worries still thinking if I would really get my money back. I checked my account everyday hoping the money was credited back already. And then one lucky day, I have my money this morning, Sept 9, 2016. They only deducted the previous withdrawal fee when I withdrew the money last week.
I'm now temporarily using my RCBC My Wallet account for my earnings since I still don't have a new BPI savings account. I only have Voter's I.D because my passport was expired already so I need to provide one more valid ID. The good thing is the teller told me that the bank accepts postal ID. According to the girl from Philpost, I will have my postal ID in two weeks. I still prefer BPI as it has no other fees. I will just be careful next time with my balance so I won't experience the same scenario.
So there, don't be afraid when it happens to you and please be mindful of maintaining the balance of your account so that you won't face any problem in the future.
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